Program Overview
Pathfinder International is seeking to recruit a Director Service Delivery for the NGO Health Service Delivery Project (NHSDP) in Bangladesh. This 5-year USAID/DFID-funded project focuses on supporting local NGO partners to increase access to an essential services package mainly for mothers, children and adolescents in a catchment population of approximately 25m people across Bangladesh through a network of static and satellite clinics and community workers. The project emphasizes behavior change communications (BCC) and community mobilization to create an enabling environment for better access to quality services. The project is organized to achieve the following intermediate results (IRs): IR1 – Client Base Expanded, Especially for the Poor, for a Quality Essential Service Package; IR2 – Optimal Health Behavior Promoted; and IR3 – Local Ownership of Service Delivery Enhanced.
Position Purpose
The Director Service Delivery will provide technical and managerial oversight of the technical and thematic experts who assist the partner NGOs and clinics for increasing access to quality services across in areas that include FP, maternal and child health, ARSH, nutrition, TB, gender equity and urban health, all with an emphasis on reaching the poor and extreme poor.
The key objective is to improve quality of service delivery in a systematic, institutionalized way. Using performance improvement initiatives, the project improves service providers’ ability to deliver high quality timely ESP services, especially to poor and marginalized populations, through effective planning, monitoring and quality implementation based on strategies, contracts and project work plans. It also ensures policies and procedures that comply with regulations and current practice standards, and advises on rational utilization of resources. The Director will work closely with the technical team to ensure competency based technical training and technical assistance for service providers, clinic managers and NGO quality assurance managers. S/he will also coordinate closely with the other program areas related to BCC, CM, capacity building and performance based grants.
Responsibilities
- Work closely with the Deputy Chief of Party Service Delivery and NHSDP senior management to ensure achievement of project goals and objectives.
- Support technical team members to develop effective annual and sub-annual implementation plans to achieve project results, milestones and deliverables including required budget.
- Provide technical and managerial support and oversight to ensure effective implementation of approved plans.
- Facilitate identification of service delivery strengths, weaknesses, opportunities and threats throughout the Surjer Hashi network, and with respect to the SH network body, and continually ensure program planning and implementation towards addressing identified priorities.
- Support development and ongoing implementation of systematic approaches to quality improvement, rational location of services and efficient delivery of services.
- Facilitate technical linkages between project technical experts and relevant technical support from both Pathfinder and CARE head offices.
- Coordinate closely with the M&E team to ensure effective monitoring of service delivery performance, both in terms of access and quality.
- Use available monitoring data and other information to monitor, assess and improve access to quality services.
- Facilitate the technical team and clinics/NGOs to use data and other available information to continually improve access to and quality of services.
- Coordinate with relevant partner organizations (especially those funded by USAID and DFID) as well as with the GOB, especially to ensure institutionalized quality assurance. Maintain relationships with government bodies as well as professional organizations such as medical organizations (FIGO affiliates), midwife association, pharmacists organizations, etc.
- Facilitate regular and smooth liaison between team members and key counterparts, collaborating agencies, governmental offices, research organization, and other NGOs.
- Coordinate with the BCC/CM team to help ensure that interventions in those areas are supporting increased access to quality services.
- Masters' degree in Public Health or another equivalent and relevant field (e.g. quality management)
- 12 years of experience managing public health programs in socio-economic settings roughly equivalent to that of Bangladesh, including 6 years of senior management.
- Proven success in managing diverse teams to achieve results for improved health service delivery and health outcomes
- Proven success in setting and achieving high standards of work and consistently meeting project goals
- Strong management and leadership skills, with capacity to think and act strategically
- Ability to work well with colleagues from diverse backgrounds; to communicate effectively; and to work independently as well as in a team
- Strong communication skills in written and spoken English
- Strong capacity to use MS Outlook and various MS Office applications (e.g. Word, Excel, PowerPoint)
- Medical degree
- Work experience with USAID-funded health program(s), especially programs that included interventions to improve access to quality services
- Experience managing health programming in Bangladesh
- Ability to be based in Dhaka and travel throughout Bangladesh up to 30% of the time
Pathfinder International is proud to be an Affirmative Action / Equal Opportunity Employer.
Closing Date: 18 November 2016
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